general questions
why use baby golightly?what can I rent from your page?
does baby golightly exist in other airports?
service, products & the use of them
where can I find manuals for the equipment I have rented?can I rent rain covers, footmuffs, ride boards for siblings etc. to match the strollers and prams from baby golightly?
what happens if the products I have rented from baby golightly gets lost or damaged in my rental period?
should I clean the rented products before returning it to baby golightly?
changes, cancellations & refunds
does baby golightly refund my booking if I cancel?how do I cancel or make changes to my booking?
booking, payment & delivery
how do I pay for your service?where do I pick up and return my order within the regular opening hours?
can I pick up my order outside of regular opening hours? sorry to say, that it is not possible to pick up or return outside of our opening hours at the moment. We are working a solution that will extend our service to all hours of the day, so please keep an eye out here on our website. Also, please note that the existing opening hours are almost 24/7 already.
does baby golightly deliver orders?
how can I be sure that my order will be ready for me?
bringing the rented products on flights
can we bring the Babyzen YOYO into the cabin when we flight?simply fold the Babyzen YOYO down and store it in the overhead compartment in the flight cabin with the rest of your hand luggage.
we always recommend that you check with your airline beforehand to confirm that they allow it the Babyzen YOYO in the cabin, as some low-cost airlines do not follow standard size guidelines – that being said we have not experienced any airline refusing the YOYO magic yet.
note, that if the flight cabin is overbooked with cabin luggage or the airline does not allow the Babyzen YOYO in the flight cabin for some other reason, you are still allowed to bring it past security, enjoy it through the airport and walk all the way to the gate with it – there the airline personnel will simply take it off your hands and check it in for you, so you can pick it up with the rest of your checked-in luggage at the luggage claim in your destination airport.
* the International Air Transport Association (IATA) sets guidelines for hand luggage/carry-on luggage size to be a maximum length of 56 cm / 22 in, width of 45 cm / 18 in and depth of 25 cm / 10 in including all handles, side pockets, wheels etc. These guidelines are not mandatory, however, and individual airlines can and do vary their requirements, so we always recommend checking with your airline before flying.
can I bring any of baby golightly’s products with me when we fly out?
the Babyzens that we rent out, fold down to fit hand luggage size, so you don’t have to check it in – just bring it into the flight cabin as your child’s hand/cabin luggage*. Read more on our product pages for Babyzen YOYO 0+ and Babyzen YOYO 6+.
the BabyBjörn travel bed on our site is always packed down in a smart bag with a handle, so it is ready to fly out with you. The travel bed, however, is not hand/cabin size luggage, so it must be checked in as a piece of luggage.
* the International Air Transport Association (IATA) sets guidelines for hand luggage/carry-on luggage size to be a maximum length of 56 cm / 22 in, width of 45 cm / 18 in and depth of 25 cm / 10 in including all handles, side pockets, wheels etc. These guidelines are not mandatory, however, and individual airlines can and do vary their requirements, so we always recommend checking with your airline before flying.